VXT Services and our affiliates (collectively referred to as "VXT Services," "we," "us," or "our") understand the importance of privacy to our customers, their employees, and partners. We are committed to being transparent about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices concerning personal information collected through VXT Services or other services that link to or reference this Privacy Policy (collectively, the "Business Services").
We encourage you to review this Privacy Policy regularly for any updates. If we make significant changes to the Privacy Policy, we may notify you by posting a notice on this website or related online services. To see when the Privacy Policy was last updated, please refer to the "Effective Date" posted at the top of this document.
What information do we collect about you?
We will collect various types of personal information in connection with the Business Services.
For example:
We will collect personal information that you provide, such as your name, nationality, company name, company address, email address and contact details, job title and position, language, registration details (password, recommender ID, registration IP), and any communications you send or deliver to us.
We will collect data about your use of the Business Services, including the time and duration of your use; information stored in cookies that we have set on your device; and information about your device settings, device IDs (such as International Mobile Equipment Identity or Serial Number), internet protocol address (IP address) and information derived from your IP address such as your geographic location.
We will collect information about the products and services (including training service/course) you or your employer have bought or received (including, for example, serial or IMEI number of devices), sales status data, payment data, activations and registrations data and other information provided in connection with a transaction.
We also may receive personal information about you from your employer or service provider or from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you (as permitted by law, or otherwise with your separate consent).
We also may receive personal information from you provided to us through our service centre, customer surveys, registration to attend our offline marketing events or visits by our representatives from time to time.
In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation's employees, customers, partners or suppliers.
In some cases, your business contact data may be provided to us by a designated entity within your business or enterprise (such as a member of your IT department).
How do we use your information?
We will use the information we collect for the following purposes:
- To provide products and services that you (or your employer) requested and to register or authenticate you or your device.
- To respond to your questions or requests for information.
- To offer better and more customised products and services that take into account your company's purchasing history and service record and other relevant information.
- Subject to your separate consent where required by applicable law, to inform you about new products and services.
- For assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys).
- To understand the way companies use the Business Services so that we can improve them and develop new products and services.
- To provide technical support and maintenance services and to maintain a sufficient level of security on the Business Services.
- To provide you with technical support or other services you have ordered, as well as product updates, product patches and fixes, and other similar operational communications.
- To provide you with technical support or other services you have ordered, as well as product updates, product patches and fixes, and other similar operational communications.
- To improve and develop products, services and support, including through quality control, research and data analysis activities.
- To manage and develop our business relationship with you.
- To provide promotional communications, as permitted by law and with your separate consent if necessary; and otherwise with your separate consent where required by applicable law or as described at the time your information is collected.
VXT Services processes personal data for the purposes described above. VXT Services' legal basis to process personal data includes processing that is:
- Necessary for the performance of the contract between you and VXT Services (for example, to provide you with the Business Services and to identify and authenticate you so you may use certain Business Services);
- Necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
- Necessary for VXT Services' legitimate interests (for example, to manage our relationship with you and to improve the Business Services).
- And based on obtaining your separate consent (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time by contacting us as specified in the 'How to Contact Us' section of this Privacy Policy without affecting the lawfulness of processing based on consent before its withdrawal.
To whom do we disclose your information?
We may disclose your information internally within our business to the relevant teams, such as, without limitation, the customer services team, the legal team, and where you have chosen to receive marketing messages, to the marketing teams. We do not disclose your information to third parties for their own independent marketing or business purposes without your separate consent. But we may share your information with the following entities:
VXT Services affiliates
Third parties when necessary to provide you with requested products and services. For example, we may disclose your payment data to financial institutions as appropriate to process transactions that you have requested.
Companies that provide services for or on behalf of us, such as companies that help us with the billing process.
Other parties:
(i) to comply with the law or respond to compulsory legal process (such as a search warrant or other court order);
(ii) to verify or enforce compliance with the policies governing our Business Services;
(iii) to protect the rights, property, or safety of VXT Services, or any of our respective affiliates, business partners, or customers;
(iv) as part of a merger or transfer, or in the event of a bankruptcy.
With other third parties when you request such sharing.
Submissions that you make to public areas of a website, mobile application, or other online service, such as bulletin boards may be viewable to other users of the Business Services. We do not control, and are not responsible for, how other users of the Business Services may use this information. For example, personal information that you submit in public areas could be collected and used by others to send you unsolicited messages or for other purposes.
What do we do to keep your information secure?
We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Business Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
Where do we transfer your information?
Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy. Such countries include, without limitation, the Republic of Korea, the United States of America and Japan. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. For more information on the safeguards we take to ensure the lawful transfer of your data to countries outside of the EU, or to obtain a copy of the contractual agreements in place, please contact us via info@vxtservices.com.
Can you access your information?
You may have the right to request details about the information we collect about you, to request us to correct inaccuracies in that information, to request access to your information, to object to or request the restriction of processing, to request the erasure or portability of your information. Under the laws of some jurisdictions, we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. If you would like to request access to your information, please contact us at info@vxtservices.com.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in VXT Services' records and archives for some time in compliance with applicable law, but VXT Services will not use that information for commercial purposes. You understand that, despite your request for deletion, VXT Services reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if VXT Services has suspended, limited, or terminated your access to the website for violating the VXT Services Terms of Use, when necessary to protect the rights, property, or safety of VXT Services, or any of our respective affiliates, business partners, employees or customers.
How long do we keep your information?
We take appropriate steps to ensure that we retain information about you based on the following logic:
- At least the duration for which the information is used to provide you with a service.
- As required under law, a contract or with regard to our statutory obligations.
- Only for so long as is necessary for the purpose for which it was collected.
Third-Party Links and Products on Our Services
Our Business Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
Cookies, Beacons and Similar Technologies
Cookies are small files that store information on your device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:
Cookies can remember your sign-in credentials so you don't have to enter those credentials each time you log on to a service.
Cookies help us and third parties understand which parts of our Business Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. By studying this kind of information, we are better able to adapt the Business Services and provide you with a better experience.
Cookies help us and third parties understand which ads you have seen so that you don't receive the same ad each time you access the MSS Service.
Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Business Services and other websites and apps.
When you use a web browser to access the Business Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies.
Please note, however, that some Business Services may be designed to work using cookies and that disabling cookies may affect your ability to use those Business Services, or certain parts of them.
Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as "Flash cookies") and HTML5 local storage, in connection with our Business Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here.
Beacons
We, along with certain third parties, may also use technologies called beacons (or "pixels") that communicate information from your device to a server. Beacons can be embedded in online content, videos and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including analysing the use of our Business Services and (in conjunction with cookies) providing content and advertisements that are more relevant to you.
Your Choices
You can choose whether to receive promotional communications from us by using the subscription options available on our interactive customised services platform. Additionally, every communication we send includes unsubscribe instructions for your convenience.
Contact Us
If you would like to exercise your right to access, rectification, deletion/erasure, object, restrict processing or portability, please get in touch with us via our email at info@vxtservices.com.
